Welcome to our festival. Please read the following policies carefully before attending.

Ticketing & Refunds

All tickets are non-refundable, except in special circumstances at the organiser’s discretion.

• Refund requests must be submitted in writing
• Requests are reviewed case-by-case and are not guaranteed
• Tickets are non-transferable and cannot be resold
• We are not responsible for lost, stolen, or damaged tickets
• Duplicate tickets will not be issued

Entry Terms

By entering the festival, you agree to the following:

• We reserve the right to refuse entry
• Bag checks and security searches may take place
• No re-entry once you leave the event
• Anti-social or unsafe behaviour will result in removal without refund
• All items are subject to security discretion

Health & Safety

Your safety is important to us:

• First aid services are available on-site
• Emergency exits and procedures are clearly marked
• Follow all staff instructions and signage
• The event may be paused or stopped for safety reasons
• Expect loud music, crowds, and lighting effects

Accessibility

We aim to make the event accessible for everyone:

• Accessible entry points and facilities are available where possible
• Contact us in advance for additional support
• Carer/companion access can be arranged upon request

Photography & Filming

Please note:

• Photography and video recording will take place at the event
• Content may be used for marketing and promotional purposes
• Speak to staff on the day if you have concerns

Privacy & Data Protection

We respect your privacy:

• Data is handled in line with Universe ticketing and Trafford Centre policies
• Used only for event management and communication
• Compliant with UK GDPR regulations

Sustainability

We are committed to reducing our impact:

• Recycling and waste reduction measures are in place
• Please dispose of waste responsibly
• We aim to improve sustainability each year

Liability

• Attendance is at your own risk
• We are not responsible for personal injury, loss, or damage unless required by law
• Event details (line-up, timings) may change

Drugs & Alcohol

This is a family-friendly event:

• Illegal substances are strictly prohibited
• Alcohol must be consumed responsibly and in line with UK law
• Intoxicated or disruptive individuals may be removed

Safeguarding

We prioritise safety for all attendees:

• Children must be supervised at all times
• Report any concerns to event staff immediately
• Appropriate action will be taken to ensure safety

Agreement

By attending the festival, you agree to all policies listed above.